Frequently Asked Questions.
Everything you need to know to order with peace of mind from Riwaya.
Delivery & Shipping
What are the delivery times?
For Casablanca and surrounding areas, delivery takes 24 to 48 hours. For other cities in Morocco, expect 2 to 4 business days.
Can I track my package?
Yes, once your order is shipped, you will receive a tracking number via SMS or email. You can also check the 'Track my order' page on our site.
What are the delivery costs?
Delivery costs 25 MAD for Casablanca and 35 MAD for other cities. Free for any order over 300 MAD.
Do you deliver to all cities in Morocco?
Yes, we deliver to all cities and regions in Morocco, from Tangier to Laayoune, from Errachidia to Dakhla.
Payment & Security
What payment methods do you accept?
We prioritize Cash on Delivery (COD) for your security. You pay the delivery person directly when you receive your package.
Is cash on delivery safe?
Yes, by paying on delivery you take no risk. You inspect your package before paying the amount due.
Can I cancel my order after confirmation?
You can cancel your order before it is shipped by contacting us via WhatsApp. After shipping, cancellation is no longer possible.
Returns & Exchanges
Can I return a book?
Absolutely. You have 3 calendar days after receipt to request a return if the book does not match your expectations or has a defect.
How is the refund processed?
After verifying the condition of the returned book, we process the refund via bank transfer or a purchase voucher immediately usable on the site.
Books & Stock
How do I check if a book is available?
Stock level is displayed on each book page. If it shows "In stock", you can order immediately.
Do you have books in Arabic, French and English?
Yes, our catalog includes books in all three languages: Arabic, French and English, in the fields of personal development, novels, business, and philosophy.
Can I order a book not in the catalog?
You can contact us via WhatsApp or email to request a specific book. We will do our best to source it for you.
Packs & Offers
What are book packs?
Packs are curated sets of books around a specific theme or goal, at a special price lower than buying the books individually.
Are packs cheaper than individual books?
Yes, our packs offer a discount of 10% to 30% compared to buying each book separately.
About Riwaya
What is Riwaya bookstore?
Riwaya is Morocco's best online bookstore. We offer the largest selection of personal development, business, and philosophy books, with fast delivery across Morocco and cash on delivery payment.
Where is Riwaya bookstore located?
Our headquarters is located in Rabat, Morocco. We deliver to all cities in Morocco.
How do I contact Riwaya bookstore?
You can contact us via WhatsApp, email, or our social media pages. We are available 7 days a week.
Still have a question?
Our WhatsApp support is available 7 days a week to help you with your choices or order tracking.
Contact Support